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A mission statement is an essential building block to developing a strong organizational culture. When a mission statement is well written, it can inspire a team and provide a unifying purpose.  Unfortunately, too many mission statements are poorly written and do little to help their organization. Below are three essential elements needed to create a mission statement that will have a big impact on your organization. #1 Answer the Critical Question First, the mission statement should clearly answer the question: why do people go to work each day at our organization? People need a clear purpose of why [...]

What is the best way to improve your customer experience within your organization? This is an often-debated question in many board rooms throughout the world. So, is there a good answer or perhaps a best practice that leaders can turn to? Unfortunately, many supposed surefire solutions out there don’t seem to have the lasting impact leaders and organizations are hoping for and need. The reason is because most ignore the one thing that works best.    The #1 way to improve the customer experience is to improve the employee experience within your organization. How you treat your team members [...]

“Remember that a person's name is, to that person, the sweetest and most important sound in any language.” Dale Carnegie One simple way to build culture and rapport as a leader is to know the names of your people. Though it may seem insignificant to you, it often means the world to people who view you as an important leader within your organization. How many names do you know? Is it only your direct reports? Or maybe just a few within your department? If you want to increase your capacity to influence others, then learn as many people’s [...]

An easy guide to accomplishing New Year’s resolutions in 2020.  First, start with clarity. Make sure your goals are clear and you know exactly what you want to achieve this year as well as why. To that end, having a clear “why”, more than anything else will help motivate you throughout the year. Second, establish consistency. Above all, be consistent in tracking your progress toward achieving your goals. Creating a simple tracking system that is updated consistently will help you achieve results. Third, celebrate progress. Stop to recognize what you are accomplishing even if you aren’t as far [...]